Returns & Refund Policy

Last updated: June 23, 2026

At Nizami Herbal, we want you to be satisfied with every order. This Returns & Refund Policy explains when you can return a product, how to request a return or refund, and what to expect during the process. It forms part of our Terms & Conditions.

1. Overview

Because our products are consumable dietary supplements, returns are handled carefully to protect product safety and hygiene. We accept returns and issue refunds or replacements only under the conditions described below.

2. Eligible Returns

You may be eligible for a return, replacement, or refund if:

2.1 Damaged products

• Product arrived broken, leaked, or visibly damaged in transit
• Report within 24 hours of delivery with clear photos of the damage and packaging

2.2 Wrong item received

• You received a different product, size, or quantity than ordered
• Report within 24 hours of delivery with photos of the item received and packing slip (if included)

2.3 Defective or quality issue

• Product appears contaminated, has an unusual odor, or packaging seal is broken on arrival
• Report within 24 hours of delivery

2.4 Change of mind (unopened only)

• Product is unopened, unused, and in original sealed packaging
• Request within 7 days of delivery
• Customer may be responsible for return shipping costs (see Section 7)

3. Non-Returnable Items

The following are generally not eligible for return:

• Opened, used, or partially consumed supplements (hygiene and safety reasons)
• Products with broken safety seals unless damage occurred before delivery
• Items reported after the applicable time window (24 hours or 7 days)
• Products purchased during clearance or final-sale promotions (if marked non-returnable at purchase)
• Orders where delivery was refused without a valid reason after multiple courier attempts
• Gift items or free promotional samples unless defective on arrival

4. How to Request a Return

Contact us as soon as you identify an issue. The fastest way:

1. Message us on WhatsApp: +92 333 7777162
2. Provide your order number (shown in confirmation email, account, or WhatsApp message)
3. Describe the issue clearly
4. Attach photos or video showing the product, packaging, shipping label, and any damage or discrepancy

You may also email nizamiherbal@gmail.com with the same details. Do not return products to us without prior approval and return instructions.

5. Review & Approval

Once we receive your request:

• Our team will review your claim within 1–2 business days
• We may ask for additional photos or information
• If approved, we will confirm whether you receive a replacement, refund, or store credit
• If denied, we will explain the reason in writing

6. Refund Methods & Timeline

Approved refunds are processed as follows:

• COD orders: Refund via bank transfer to the account you provide. Processing time: 5–7 business days after approval.
• Online payments (PayFast): Refund to the original payment method where possible, otherwise an agreed alternative. Processing time: 5–7 business days.
• Replacements: Shipped at no extra cost for confirmed damaged or wrong-item cases. Typical re-delivery: 3–5 business days after approval.

Refunds cover the product price for the affected item(s). Original shipping charges are refunded only when the entire order is returned due to our error or a defective product. Coupon discounts are applied proportionally to refunded amounts.

7. Return Shipping

• Damaged, wrong, or defective items: We arrange pickup or reimburse reasonable return shipping costs after approval.
• Change-of-mind returns (unopened): Customer is responsible for return shipping unless otherwise stated in a promotion.
• Return products in original packaging where possible. We are not responsible for items lost or damaged during return transit if you ship without our approved method.

8. Exchanges

We do not offer direct product exchanges. If you need a different product, return the eligible item (per this policy) and place a new order. For wrong or damaged items, we will send the correct product as a replacement at no additional charge.

9. Cancelled Orders

• Before dispatch: Contact us immediately to cancel. Full refund or order void without charge.
• After dispatch: Cancellation is not possible. You may refuse COD delivery or follow the return process after receipt if eligible.

10. Order Not Received

If your tracking shows delivered but you did not receive the package, contact us within 48 hours. We will investigate with the courier. Resolution may include re-shipment or refund if the parcel is confirmed lost.

11. Satisfaction Guarantee

If you are unsatisfied with a product for reasons not covered above, contact us within 7 days of delivery. While opened supplements cannot be returned, we will work with you in good faith—offering usage guidance, an alternative product recommendation, or store credit where appropriate.

12. Contact Us

For returns, refunds, or order issues:

• WhatsApp: +92 333 7777162
• Email: nizamiherbal@gmail.com

Please include your order number in all communications so we can assist you faster.

Related policies: Terms & Conditions · Privacy Policy · Cookie Policy · Shipping Policy